Uncivilized?

The grocery store staff caught an old housewife stealing food and it made quite a drama. I didn't bear to watch the scene but you couldn't avoid hearing both of them arguing. The woman wanted to pay to settle while the man made a threat to call the police and kept swearing.

Could it be handled in a more civilized way? It won't happen in a supermarket, at least, not full of swear words. But it's a grocery store and storekeeper was less educated and civilized, I suppose.

Somehow, I didn't want to shop a lot more and only desire to walk away from this uncivilized place quick.

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